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© Andrew Matthews Some of Google’s affected services are among the most widely used in the world (Andrew Matthews/PA)

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Google has confirmed the worldwide service outage on Monday was caused by a technical fault inside its own systems.

The technology giant saw all its major apps, including YouTube and Gmail, go offline on Monday morning, leaving millions unable to access key services.

The company said the outage had occurred within its authentication system, which is used to log people into their accounts, due to an “internal storage quota issue” and apologised to users.

“Today, at 3:47AM PT Google experienced an authentication system outage for approximately 45 minutes due to an internal storage quota issue. Services requiring users to log in experienced high error rates during this period,” a Google spokesperson said in a statement.

“The authentication system issue was resolved at 4:32AM PT. All services are now restored. We apologise to everyone affected, and we will conduct a thorough follow up review to ensure this problem cannot recur in the future.”

The incident had a far-reaching impact, as other Google services such as Google Maps, as well as Calendar and its cloud storage Google Drive app, were all listed as being affected by the outage on the company’s own status dashboard.


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Video: Google and YouTube issue statements over outage across globe with no timeframe for them to be fixed (Birmingham Mail)

Google and YouTube issue statements over outage across globe with no timeframe for them to be fixed

Visitors attempting to visit the YouTube website were met with an error message which said: “Something went wrong.”

Some of Google’s affected services are among the most widely used in the world – YouTube has more than two billion active users, while Gmail is the world’s most popular email platform with more than 1.5 billion users.

Service monitoring website Down Detector also reported that users had flagged issues accessing the Google Play Store and the Google Meet and Hangouts communications tools.

In the midst of the outage, many people took to social media to share their frustration with the rare service blackout, with the technology giant quickly trending on Twitter.

Responding to the incident, Adam Leon Smith, chairman of the Special Interest Group in Software Testing at BCS, the Chartered Institute for IT, highlighted the issues experienced by users of Google’s smart home products during the outage and said the incident showed how dependent on technology the world was today.

“People are sat in the dark unable to turn on their lights controlled by Google Home. My last two meetings have been unable to use the planned slides as they are stored in Google Slides,” he said.

“Our dependency on technology has grown so much, but the amount spent on reliability, testing and quality hasn’t grown in parallel. Many companies will be reviewing their SLAs (service level agreements) with Google today and realising their business is dependent on a stack completely outside of their control.”

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Gary Neville has hit back at Liverpool manager Jurgen Klopp, claiming the German manager is 'wrong' on his stance of the five substitutions proposals.

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Earlier this week, ten Premier League clubs rejected the idea of having five substitutions per game for the third time since the start of the season, with Klopp campaigning to get more substitutions to combat injury worries.

The Reds manager maintained on Friday that he is not trying to gain an advantage by tapping into more of his squad during matches, but is trying to look after his players' fitness.

© Provided by Daily Mail Gary Neville (above) claims Jurgen Klopp is wrong about his stance on the five substitutes rule© Provided by Daily Mail On Friday, Klopp hit out at the ten Premier League teams who rejected five subs this week

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THE TEN WHO VOTED AGAINST FIVE SUBS

Aston Villa, Burnley, Crystal Palace, Fulham, Leicester City, Leeds United, Newcastle United, Sheffield United, West Ham United, Wolverhampton Wanderers

Klopp told his press conference on Friday: 'There are 10 clubs who voted against it, everybody knows who they are.

'It is not about competition or advantages, it was about player welfare and I am pretty sure only them have voted against it in the whole world if I am right.

'I don't know how many other clubs have five subs. There must be a reason for it? For sure, all of them want to stay in the league.

'Here, pretty much the only league, even in this country as even the Championship I think is different, that doesn't do it (have only three subs).'

But Neville has claimed that Klopp should look at himself regarding Liverpool's injury concerns as he is over-using his key players in matches where he can afford to rest them.

And he played his best players in moments he didn’t need to! And being honest . He’s my favourite manager in the world in terms of his football style and his personality. He’s amazing . But he has this wrong . https://t.co/4307yy3oKH

— Gary Neville (@GNev2) December 18, 2020

Neville tweeted on Friday: 'And he (Klopp) played his best players in moments he didn't need to! And being honest. He's my favourite manager in the world in terms of his football style and his personality. He's amazing. But he has this wrong.'

The former Manchester United defender was referring to the time Klopp opted in play Mohamed Salah, Diogo Jota Trent Alexander-Arnold and Fabinho in Liverpool's Champions League tie with FC Midtjylland last week despite the Reds already qualifying for the knockout stages.

Salah played the full 90 minutes in Denmark while Jota and Naby Keita were both injured for the following match against Fulham, with the Portuguese attacker being ruled out for around a month to six weeks.

© Provided by Daily Mail Neville pointed out Klopp has over-used the likes of Mo Salah (left) and Trent Alexander-Arnold

Klopp has also slammed the Premier League at BT Sport for scheduling matches at 12.30pm on a Saturday after playing in Europe on the previous Wednesday.

The Reds travel to Crystal Palace this Saturday lunchtime having taken on Tottenham at Anfield on Wednesday this week.

Klopp's Liverpool have also failed to win their last three away matches in the top-flight after draws with Manchester City, Brighton and Fulham.

Liverpool have struggled with injuries this season as they aim to win back-to-back league titles after a 30-year Premier League drought.

© Provided by Daily Mail Klopp has been a frustrated figure all season after a growing injury list and has called for help

Klopp has lost defenders Virgil van Dijk and Joe Gomez to long-term injuries while midfielder Diogo Jota is out until the New Year after a goal-laden start to his Anfield career.

James Milner, Xherdan Shaqiri, Kostas Tsimikas and Joel Matip are also currently out injured but Klopp's side are boosted by some welcome returns in midfield.

Thiago Alcantara is close to full fitness after he returned to the training field for an individual session on Thursday, while Keita and Alex Oxlade-Chamberlain have returned to the substitutes' bench in recent weeks.

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